Policies
Shipping, Delivery, and Arrival Times
Before completing checkout, please take care to validate that your address is entered correctly. If you are based in Seattle, WA, your purchase is likely eligible for free local delivery as an optional alternative to shipping! During checkout, please verify that you have correctly selected your preferred method – “Local Delivery” or “Shipping.” Most local deliveries can be fulfilled within 2-3 business days. If you have a specific delivery date or time in mind, you’re encouraged to reach out using the contact form before placing your order to make sure it’s possible.
As Odessa Creates LLC is a small, one-person business, your patience is greatly appreciated during the shipping and fulfillment process. Customers who select “Shipping” can reasonably expect their package to ship within 5 business days of the date of purchase, and customers who select “Local Delivery” can reasonably expect their order to be delivered within 2-3 business days of the date of purchase. However, it’s always possible that there are unforeseen delays that get in the way. In the event of such delays, Odessa Creates LLC will contact you with status update(s).
Returns and Refunds
Odessa Creates LLC does not accept returns and does not accept any physical mail from customers. However, refunds may be granted if a shipped item arrives damaged. In the event of a damaged item, please use the contact form to contact us within 3 days of delivery. Please provide your order number along with a message describing your situation and the condition of the item upon arrival.
Odessa Creates LLC does not assume responsibility for any parcels that are lost, stolen, or sent to an incorrect address due to an incorrect address being supplied during the checkout process. Odessa Creates LLC does not provide refunds for orders that become delayed or arrive later than the estimate(s) outlined on our website, as these are good-faith estimates, not guarantees.
Customer Privacy & Cookies
Odessa Creates LLC (“we”, “us”, “this website”) collects personal information to power our website analytics, including:
• Information about your browser, network, and device
• Web pages you visited prior to coming to this website
• Your IP address
This information may also include details about your use of this website, including:
• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps
Odessa Creates LLC provides this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. Necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. Analytics and performance cookies are used on this website to view site traffic, activity, and other data only when you acknowledge our cookie banner and choose to accept all cookies. If you want only the essential and required cookies to be used, do not select “Accept all” on the cookie banner and instead select “Manage cookies” to manage your preferences.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.
When you purchase a physical product on this website, we collect personal information from you to ship or deliver the order to you. We may collect information like your:
• Billing and shipping address
• Details relating to your purchase (for example, the product’s weight)
• Email address
• Name
• Phone number
We share this information with Squarespace, our website hosting provider.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
• Stripe - payment processing services. You can read Stripe’s privacy policy at: https://stripe.com/privacy.
• Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at: https://sift.com/service-privacy.
During the purchasing process, we may collect information like your:
• Billing and shipping address
• Details relating to your purchase (for example, Product Tax Codes for the items purchased)
• Name
Stripe may also receive personal information and process it in accordance their privacy policies.
Lastly, Odessa Creates LLC makes use of the third-party service PirateShip for the purpose of generating shipping labels. This third-party service may also receive your personal information during the shipping label generation process. PirateShip’s privacy policy is viewable at: https://ship.pirateship.com/privacy
Use of Products
Odessa Creates LLC does not assume responsibility for how items and products purchased on this website are used by the customer or end user.